Description
As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. You will build relationships with Intercom's scaled business customers, ensuring revenue growth and customer retention. You will work with current customers to understand their business pains and provide solutions based on our platform to alleviate them. You will develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals. You will develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline. You will collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation. You will track and report all key metrics related to customer growth, retention, and Intercom product usage growth.
Key responsibilities include:
- Building relationships with Intercom's scaled business customers
- Working with current customers to understand their business pains and provide solutions
- Developing strategic territory plans
- Developing advanced knowledge of customers' businesses and goals
- Collaborating with Marketing, Product, and Customer Success
- Tracking and reporting key metrics
Requirements include:
- 2+ years selling SaaS products
- Ability to manage a large book of business
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communication skills
- Comfortable and energized operating and problem-solving in a fast-moving organization
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross-functional teammates