Description
Cloudflare is looking for a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers while driving our most important executive engagements.
This is a high-visibility role that sits at the intersection of GTM growth strategy, cross-functional operations, executive influence, and narrative development. You will work alongside account teams to understand what each customer cares about most, then translate that into a focused engagement strategy: shaping the narrative, preparing the executives who will be in the room, and designing the conversation to surface the customer's real business challenges.
You will also build the frameworks and playbooks that allow this work to scale across the broader Executive Engagements Programs.
What You'll Do
- Top 250 Account strategy and growth (AMER): Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas. Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth.
- Sales Partnership & Engagement Strategy: Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through.
- Executive Preparation & Narrative Development: Build and maintain a library of modular narrative frameworks and talk tracks that help Cloudflare executives move fluidly between technical depth and business-level conversation across any executive-level meeting.
- Facilitator-Led Engagement Design: When required, be present in person to host and facilitate Executive-level engagements at the San Francisco EBC.
- Engagement Innovation: Continuously improve the quality and impact of executive engagements by identifying where AI and emerging tools can make interactions sharper.
What We’re Looking For
- Stakeholder Influence: 5–8 years of proven ability to build trust across Sales, executive leadership, and cross-functional partners, aligning priorities, and moving people toward shared outcomes.
- Strategic problem solver: You can quickly understand complex business problems, structure ambiguous questions, synthesize next steps, and identify the highest leverage path forward.
- Facilitation & Executive presence: Strong communication and storytelling skills with the presence and confidence to guide a room of senior leaders through a structured conversation.
- Narrative and content judgment: You can turn fragmented inputs into a compelling executive narrative.
- Commercial Orientation: You understand how executive engagement supports account growth, pipeline acceleration, expansion, retention, and strategic partnership.
- Relevant Industry Background: Experience in Consulting, Technology, and/or Sales is strongly preferred.
Qualifications
- Experience: 5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology.
- Experience working with senior executives, strategic accounts, or complex enterprise customers.
- Strong analytical, problem-solving, and communication skills.
- Demonstrated ability to influence cross-functional teams without direct authority.
- Experience translating customer insights into strategies, narratives, programs, or commercial actions.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family.