Description
At Polestar, we're looking for a creative and experienced professional to be the primary point of contact with our customers and be the ambassador of our premium brand experience.
As a Customer Experience Advisor, you will be responsible for providing our customers with support through various channels, including phone, email, and chat. You will work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey.
Key responsibilities include:
- Providing best-in-class experiences for our consumers
- Managing inbound communications for product, service, leads, and support requests
- Resolving and handling incoming customer advocacy cases through to resolution
- Delivering a white glove customer experience through all available methods of communication
We're looking for someone with an associate degree or higher, previous experience in a call center environment, automotive, luxury retail, or sales, and fluency in English. Bilingual is a plus.
If you have a passion for customer experience and being the ambassador of a brand, tech savvy with knowledge of call center and telephony systems, and excellent verbal and written communication skills, we'd love to hear from you.