Description
As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies , acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management.
You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges.
Key responsibilities include:
- Leading net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals
- Prospecting and identifying high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators
- Qualifying incoming leads and delivering fully vetted hosts and listings to the onboarding team with clear handoff documentation
- Compellingly articulating Airbnb Luxe's value proposition across all formats , phone, email, in-person , tailored to the luxury audience
Market Development & Launches
- Owning new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring
- Developing a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape
- Building and maintaining localized pitches that resonate with luxury homeowners and real estate professionals in your region
Host Account Management & Optimization
- Managing a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor
- Conducting regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations
- Supporting onboarding of new listings for assigned hosts, ensuring a seamless experience
- Designing and deploying strategies to manage and optimize long-tail hosts across your markets
- Improving listing bookability through performance analysis and targeted host education
Cross-Functional Collaboration & Escalations
- Acting as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives
- Serving as an effective 'air traffic controller' , routing host requests to the right internal resources while maintaining direct host accessibility
- Cascading host feedback to relevant stakeholders to inform product and policy decisions
- Educating hosts on significant product updates, policy changes, and platform best practices
Requirements
- 8+ years of relevant experience in sales, account management, business development, or strategic partnerships , ideally within luxury travel, hospitality, or real estate
- Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment
- Experience working cross-functionally across teams to influence change and drive results
- Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting