Customer Success Manager, Ads Solutions

We're looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI's advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.

This role sits at the intersection of relationship management, strategy, and execution. You'll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.

Key responsibilities include:

• Owning relationships with a portfolio of advertising partners, serving as their primary point of contact.
• Guiding advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI's ads products.
• Analyzing campaign performance and providing clear, actionable recommendations to improve outcomes.
• Identifying opportunities to expand partnerships through increased product adoption and incremental investment.
• Partnering cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
• Surfacing advertiser feedback and insights to inform product improvements and long-term strategy.
• Helping build scalable processes and best practices that support the growth of OpenAI's advertising ecosystem.

To succeed in this position, you must be fully bilingual – fluent in both Japanese and English (spoken and written).