Description
Are you ready to lead the charge in AI-driven customer service? As a Scale Relationship Manager, you will be a key member of the team leading the growth of our existing business. We're building a world-class sales organization, and the road ahead is going to be very exciting.
At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Relationship Management team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.
As a Scale Relationship Manager, you will be responsible for building relationships with Intercom's scaled business customers, ensuring revenue growth and customer retention. You will work with current customers to understand their business pains and provide solutions based on our platform to alleviate them. You will develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achievement of business goals.
Key responsibilities include:
- Building relationships with Intercom's scaled business customers
- Working with current customers to understand their business pains and provide solutions
- Developing strategic territory plans
- Developing advanced knowledge of your customers' businesses and goals
- Accurately forecasting sales pipeline
- Collaborating with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
- Tracking and reporting all key metrics related to customer growth, retention, and Intercom product usage growth
Requirements include:
- 2+ years selling SaaS products, ideally 1+ years in closing role
- Ability to manage a large book of business; 200 accounts (retention, renewals, & account growth)
- Strong sales instincts and track record hitting and exceeding quota
- Exceptional written and verbal communicator
- Comfortable and energized operating and problem-solving in a fast-moving organization
- Exhibits a growth mindset, intellectual curiosity, and ambition
- Ability to build and maintain deep client relationships across levels in complex organizations
- Demonstrable history of leadership, with both immediate and cross-functional teammates