Description
The Associate, HR Shared Service, works under general direction and acts as a trusted People First (Ford's HR support team), responsible for supporting the administration and resolution of HR issues from employees (mainly Thai's hourly), including employee inquiries, benefits, onboarding/offboarding, compliance, and employee data management.
This role ensures timely, consistent, and compliant handling of HR operational tasks such as managing employee data, assignment changes, and staffing compliance. Deploy automation solutions using tools such as Power Tools (Power BI, Power Apps, Power Automation), and Data tools (Qliksense, Alteryx, Pega). The role also supports the maintenance of accurate and confidential records and data related to HR matters.
Key responsibilities include: Managing employee and leader inquiries via calls, chat and service tickets; preparing administrative documents to resolve HR issues in line with company policies and relevant laws. Monitoring HR Shared Service KPIs (e.g., first contact resolution, employee satisfaction score, data accuracy) and maintaining records accordingly. Assisting in HR lifecycle processes such as onboarding, benefits administration, interview scheduling, and employee inquiry resolution, ensuring timely completion. Supporting payroll transactions, data maintenance, and HR reporting for various HR functions. Managing employee data updates and ensuring compliance with policies and legislation to deliver effective HR services. Helping improve customer service by resolving routine issues and maintaining accurate, confidential HR records. Maintaining the compliance library for the HR Shared Service team and staying informed on HR best practices and trends. Proactively identifying systemic issues and developing root-cause solutions that enhance the employee experience and may be scaled across teams/functions. Using Power tools to simplify and automate. Implementing data quality checks and validation rules to ensure data accuracy and minimize manual intervention.