Contact Centre Intern

Our internship program gives you a real-life insight into a future career in our Contact Centre team in Kuala Lumpur. You'll work on improving customer experience and new hire retention.

Your responsibilities:

• Analyse iNPS detractor feedback to identify recurring themes and customer pain points
• Build simple reports to track detractor trends and support follow-up actions with Operations teams
• Conduct interviews and surveys with recent hires and leavers to gather qualitative insights
• Draft practical materials to enhance onboarding and engagement
• Prepare summaries and slides for internal discussions
• Learn how operational and people metrics connect to service quality and customer experience

Eligibility criteria:

• Available for 16-24 week full-time internship from July to December 2026
• Currently enrolled in an undergraduate or postgraduate program in Business Analytics, Data Science, Human Resource Management, Psychology, Business Administration, or Communications
• In your final or penultimate year of studies, expected to graduate in 2027
• GPA of at least 4.0/5.0 or 3.2/4.0 or 2nd class upper (or equivalent)
• Right to work in Malaysia without sponsorship

To succeed in this role, you'll need:

• Team player with collaboration skills
• Fast-paced and detail-oriented with ability to juggle tasks and work under pressure
• Curious and adaptable with a willingness to learn
• Good communication skills for writing clear summaries and supporting presentations
• Organised and able to manage tasks independently while working with others