German-speaking HR Associate with Sick Leave & AI Focus

Ford Central and Eastern European Sales LLC is looking for a German-speaking HR Associate with Sick Leave & AI Focus to join the People First Team in Budapest XIII. Váci Greens office.

The role involves managing sick leave applications for German Employees, including processing sick leave administration into the timekeeping system, communicating with employees, timekeepers and health insurance companies. The primary goal is to deliver exceptional customer experiences through the HR Contact Center case management technology application.

Responsibilities:

• Accurately process sick leave applications into SAP system in a timely manner, ensuring compliance with German labor laws and regulations regarding sick leave.
• Understand customers' questions and issues, advise them professionally and handle queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Generate reports on sick leave usage and clarifications.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application.
• Meet and strive to exceed HR Contact Center Key Performance Indicators (KPIs).
• Increase HR subject matter knowledge seeking first call resolution, shorten call time and increase data quality.
• Escalate customer requests in a timely manner when additional research or analysis is necessary.
• Manage control through the transactions audit process.
• Address process ambiguity and associated risks proactively.
• Identify process gaps and involve responsible teams to find solutions together.
• Initiate process improvement projects to release capacity for incoming new processes.

Qualifications:

• Desirable Bachelor's Degree in Human Resources, Business Administration, or related fields.
• 0-3 years of customer service experience, data processing or HR experience preferred.
• Excellent attention to detail when handling employee data and sick leave records.
• Strong understanding and interpretation of German Labor Laws and Operating Agreements related to sick leave.
• Proficiency in HR Systems and Tools, including advanced working knowledge of MS Excel and experience with SAP.
• Commitment to delivering a seamless and positive customer experience through case management technology.
• Demonstrated ability to use AI and digital tools to automate repetitive HR processes.
• Experience with AI-assisted automation and low-code/no-code platforms.
• Fluency in English and German.

Benefits:

• Being part of a fully supportive, collaborative, and dynamic team.
• Working in an environmentally friendly and well-equipped office in Budapest XIII.
• Hybrid working model - 4 office days.
• Learning opportunities in HR and possibilities to explore other countries' HR processes.
• Cafeteria – Benefits package.
• Discount for new and used car purchases.