Technical Account Manager (TAM)

About the role

The Technical Account Manager (TAM) works with the team in a fast-paced technology-driven environment and is deeply engaged with OEMs, carriers, chipset manufacturers, and ODMs across the globe. As a TAM, you'll act as the engagement manager taking responsibility for the success of our OEM partnerships. You'll lead deployments, optimize implementations and integrations to increase business growth, drive new business opportunities, help partners adopt the latest software, and build strong, successful, long-term partnerships.

Your day-to-day

• Own the complete sales process within subsidiaries of Enterprise customers; perform discovery calls that drive pipeline and yield revenue
• Manage the upsell and cross-sell sales process for existing enterprise customers
• Drive deals forward by executing demos, quotes, proposals, BVAs
• Manage your quarterly pipeline and complete forecasting reports with your manager
• Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of technical challenges
• Improve product feature offerings by providing partner feedback to internal cross-functional teams including Product Management and Engineering
• Guarantee the technical aspects of a partner’s integration (both new and ongoing) by providing necessary documentation and technical guidance
• Identify, drive, and optimize growth from new business opportunities by leveraging Google technologies

Qualifications

• Prior experience achieving quota in a Sales Development/lead generation role within a B2B SaaS organization
• 4+ years of closing or account management experience within a B2B SaaS environment
• Ability to achieve a quarterly sales quota
• Reputation for success in consultative sales environments and putting the customer first
• Experienced with independently running qualification calls and demos
• Requires a strong work ethic, can-do attitude, and ability to work cross-functionally within the organization

Minimum qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or related field or equivalent practical experience
• 4 years of experience in product management, software engineering, engineering program management, or technical account management

Preferred qualifications

• Experience in managing strategic partnerships or client relationships
• Experience with system architecture or device bring-up
• Experience in an object-oriented programming language (e.g. Java, C++ or Python)