Relationship Manager, MidMarket

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

As a Mid-Market Relationship Manager, you’ll be at the forefront of growth; turning momentum into mastery. You’ll own a portfolio of fast-growing customers and help them unlock the full power of Intercom.

What will I be doing?

• Own and grow a portfolio of Intercom’s mid market customers; driving measurable revenue expansion, retention, and long-term loyalty.
• Engage with executives and operators to uncover pain points, position AI-driven solutions, and tie Intercom’s platform directly to business impact.
• Design and execute territory strategies that go beyond maintenance; targeting upsell, cross-sell, and multi-business unit expansion with clear, data-backed plans.
• Partner cross-functionally with Marketing, Product, and Customer Success; translating real customer needs into product innovation and GTM alignment.
• Analyze and communicate performance metrics that show the story behind growth; retention, adoption, and platform expansion.
• Invest in team excellence through mentoring peers, sharing winning plays, and raising the overall bar for execution and ambition.

What skills do I need?

• 5+ years in a quota-carrying role managing a large book of business (85+ accounts) focused on retention, renewals, and expansion.
• 3+ years selling SaaS solutions, ideally in complex, high-velocity environments.
• Proven success navigating procurement processes and influencing enterprise-level decision-makers.
• Experience selling AI-powered products, with deep knowledge of AI applications and the ability to translate technical capability into customer value.
• A track record of consistent overachievement; exceeding quota, driving revenue growth and complex renewals.

Bonus skills & attributes

• Sharp communication skills; written and verbal, tailored to senior stakeholders and technical teams alike.
• Strong commercial instincts paired with the ability to thrive in a fast-moving, evolving organization.
• High intellectual curiosity and a growth mindset.
• A trusted advisor mentality; skilled at building long-term partnerships across multiple levels in complex organizations.
• Demonstrated leadership, influencing not only within your team but across functions to drive alignment and results.

Benefits

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!
• Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.