Customer Service Manager - ADV

As a Customer Service Manager, you will be the primary point of contact for our clients, working closely with our sales teams and internal support services.

This operational and diverse role supports the daily development of sales within the division, focusing on customer satisfaction and supporting commercial teams.

Key skills required for success include a strong sense of relationship-building, active listening, rigour, organisation, agility, and reactivity.

Responsibilities:

• Manage the offer / order cycle: entry, delivery, invoicing, payment
• Manage stock consignment for large corporate clients
• Manage debit notes
• Liaise with central services such as Purchasing, Logistics, Finance, and Quality to meet client expectations
• Resolve any client disputes or complaints amicably

Requirements:

• Bachelor's degree or equivalent, with at least 2 years of experience
• Proficiency in English is an asset
• Familiarity with SAP (SD module) and MS365

If you have any questions, please contact Sandrine LOPES LE BRIGAND at sandrine.lopes-le-brigand@fuchs.com.

Join Fuchs and make a difference together!