Description
Job Description
Keywords Studios has been modifying the way players interact with their favourite games since 1998. We're a team of over 12,000 specialists across more than 70 studios in 26 countries. We're still here to help game developers and publishers by offering a wide range of solutions from art and audio to testing, localisation, and player engagement, which is one of the fastest-growing areas of business at Keywords Studios.
The Player Engagement Service provides technical support and community management and online trust and security services to a wide range of AAA and independent game studios in the video game industry. Join us in our mission to build engaged player communities and deliver exceptional experiences!
Job Role
We're looking for experienced Business Development Managers to drive sales of our various business areas in 2025. This role focuses on our player engagement services, including player support, player security, our Helpshift ticket system, and community management. As a fully remote and European-based Business Development Manager, you'll play a key role in our player engagement solutions team, leading strategic sales initiatives, building lasting relationships with clients, and expanding our service offerings. Your expertise will be crucial in driving growth and shaping the future of our company.
Requirements
Our Business Development Manager will excel with the following skills:
- Leadership: Design and implement advanced commercial strategies tailored to potential clients, driving growth and market expansion by identifying trends and key market opportunities.
- Support: Support portfolio directors and execution teams in managing high-level client accounts, ensuring long-term client success through strategic oversight and engagement.
- Communication: Represent Keywords Studios at major industry conferences, providing strategic information and expert support at exhibition booths to increase company visibility and engagement.
- Enterprise: Expertly manage opportunities throughout the commercial lifecycle, from prospect selection to deal closure, ensuring smooth transitions and long-term client satisfaction.
- Data Analysis: Adhere to the company's advanced sales methodology, producing relevant reports and tracking key performance indicators to refine sales strategies and improve decision-making.
Ideal Candidate
- Experienced sales of player support services (clients), community management, player security (clients), and underlying technology platforms supporting these services, preferably in the video game industry or closely related sectors.
- Experienced relationship management, driving long-term partnerships and revenue growth.
- In-depth knowledge of CRM systems, player support technologies, and automation solutions, with a deep understanding of how they enhance operational efficiency and player experience.
- Collaborative spirit, with the ability to work cross-functionally with centralised teams, contributing to division growth and strategic alignment.
- Experience working with solution architecture teams and presenting a full range of services to clients.
Benefits
- Full-time position, plus benefits, including health and dental care, when employee eligibility becomes effective.
- Partnerships with STM, Telus, and BIXI (among others).
- Employee Assistance Program (EAP).
Recruitment Process
- You send us your updated CV.
- After reviewing your application, if your profile matches the role, we invite you to an online interview via MS Teams with one of our talent acquisition specialists.
- For most projects, there may be a second and/or third interview with a team lead or operations manager. This is an opportunity to ask questions and get to know each other better.
- At the end of our process, we hope you receive an offer and become our new colleague at Keywords Studios!
Our recruitment process is entirely online and remote. We value each application and evaluate each candidate individually. Our recruitment team will contact you as soon as possible to inform you of the status of your application. If you wish to join our team, we encourage you to apply. That's all from us. Now, the ball is in your court!
Language Skills
- English (communication with clients and global team members), written and spoken.
Privacy Policy
By providing your information in this application, you understand that we collect and process your information in accordance with our Candidate Privacy Notice. For more information, please visit our Candidate Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.