Supervisor

The Supervisor will be responsible for supervising all PRM staff on shift, working with the Control Team and ensuring compliant use of systems to assist passengers. A direct oversight of the PRM ramp operation working in conjunction with other departments to ensure the overall on time performance of the operation.

Key Responsibilities:

• Supervise daily activities to ensure a safe and efficient operation and prescribed customer service levels are met.
• Implement and maintain effective planning and allocation of resources.
• Manage all operational staff on shift to deliver a service consistent with Contract SLA'S.
• Completion of delay reports and submission to relevant airlines ensuring full detailed information has been recorded.
• Note take alongside Operations Managers in investigation meetings where necessary.
• Responsible to Operations Managers for training and development of staff and areas requiring improvement.
• Assist Operations Managers in maintaining staff discipline and conformance and assist in carrying out disciplinary or formal assessments where directed.
• Liaise with Airline on Duty Staff and other regulatory bodies.
• To liaise with your fellow Supervisors daily and ensure that any outstanding issues are followed up and completed.
• Communicate with the Controllers regarding any potential problems which may be encountered within the operation.
• Ensure that staff are using systems appropriately to record correct data as per CAA requirements.
• Ensure staff undertake full equipment checks.
• Monitor the ramp team activities through visual inspections, quality assurance and compliance checks and record via internal systems ie Assessnet, One Drive.
• Investigate and report any incidents or occurrences ensuring immediate escalation to Operations Managers.
• Monitor staff/team sickness and absence and report to Operations Managers.
• Challenge and investigate poor performance.
• Ensure that all company uniform policy is adhered to and that all personal protection equipment is always worn.
• Conduct performance meetings in association with Operations Managers as directed.
• Ensure that all necessary updates and other information are passed on to colleagues.
• Ensure the Operations Manager is kept fully updated on all correspondence and daily activities.
• Take appropriate action if standards are not met, up to and including assisting Operations Managers in disciplinary procedures,
• Monitor all additional revenue opportunities.
• Coach staff where required.
• Support the resolution of customer complaints and passenger queries.
• Carry out any reasonable task requested.
• When required to cover holidays for key operational roles.

Requirements:

• Previous experience of primarily working in a similar role is desirable.
• Must have the right to work in the UK.
• Must pass a DBS check.
• Must be able to provide 5 years reference information.
• Must have a full UK driving license.

Behaviours:

• Excellent communication & interpersonal skills.
• Flexibility.
• Innovative.
• Achievement orientated.
• Energy/Drive.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:

• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis