Localization Program Manager

About the Role

Twitch is a globally renowned brand with a dedicated following across the world. Localization is at the heart of our mission to connect creators with their communities on a global scale.

We're looking for a Localization Program Manager to own the operational core of our localization program , vendor coordination, content workflows, quality processes, and launch execution across 29 languages. You'll join a lean team of senior professionals who operate as strategic partners to Product and Engineering and focus on bringing global users a native experience. Strong performers can take on increasing scope over time.

You can work from San Francisco, CA; Irvine, CA; Seattle, WA.

Responsibilities

• Manage end-to-end localization into 29 languages, including launches that require creative asset localization, terminology building and testing
• Monitor continuous localization operations while identifying and implementing opportunities for improvement
• Run and evolve localization quality processes: coordinate testing, build LQA workflows and propose improvements based on data
• Monitor and improve translation quality output by developing and maintaining linguistic assets
• Influence upstream content operations for seamless, context-rich translations
• Build localization metrics reports (turnaround, quality scores, cost per word)

Requirements

• 5+ years of localization project/program management experience
• Experience managing stakeholders and cross-organizational dependencies
• Experience with enterprise localization tools, translation management platforms (Smartling, memoQ, Phrase or similar), and developing and maintaining linguistic assets and workflows
• Excellent verbal, written, and interpersonal communication
• Native speaker of one additional language

Bonus Points

• An analytical mindset, with the ability to visualize data, connect the dots, and turn localization insights into decisions that drive business and tooling outcomes
• Native French, German, Chinese or Japanese preferred
• Experience designing and implementing scalable localization processes and technical automation
• Track record of building localization programs from scratch or through transformation
• Experience evaluating MT/LLM quality in production workflows
• Solid understanding of localization metrics and data manipulation

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount