Adult English Language and Literacy Intake Advisor

The Adult English Language and Literacy (AELL) program at The New York Public Library (NYPL) seeks an Intake Advisor to join our team. As an Intake Advisor, you will be responsible for recruiting new students, determining eligibility through testing and interviews, monitoring attendance, and student retention.

Responsibilities:

• Provide case management services to students, including running information sessions, organizing the intake appointment process, assessment, NRS goal setting, and placement in a class, or referral to an outside agency
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
• Input data for students into the agency database in a timely manner
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources
• Provide workshops on using technology, orientations to library services, etc.

Requirements:

• Bachelor’s Degree in education, English, literacy or a related field
• Certification in Best Plus and TABE (attainment of certification required within the first 3 months of employment)
• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations
• Intermediate knowledge of Microsoft Office and Google Drive
• Proficiency in navigating and leading meetings on Zoom
• Excellent written and verbal communication skills
• Ability to work with culturally-diverse communities
• Ability to work independently and collaboratively

Benefits:

• 35 hours per week, with a minimum of 2 late nights per week and Saturdays as required
• Opportunity to work in a Branch library setting
• Part of a team that embodies the NYPL Core Values: Be Helpful, Be Resourceful, Be Curious, Be Welcoming and Inclusive