Director Sales Operations

As the Director of U.S. Sales Operations, you will serve as a key leader responsible for the strategic framework and operational execution of Ford Credit's U.S. Sales organization. This role leads a diverse team of professionals, located in multiple sites, to optimize dealer service, manage large-scale initiatives and programs, and provide critical business insights to executive leadership.

Responsibilities:

• Lead the development and oversight of key initiatives and strategies to deliver Ford Credit's plan
• Lead business process redesign efforts to enhance sales team efficiency and optimize the utilization of key performance tools to deliver superior dealer satisfaction and drive results
• Empower and lead the Inside Sales organization to deliver against core performance targets while optimizing service delivery models
• Research and design next-generation Performance Consulting frameworks to provide best-in-class support to the dealer network while prioritizing company initiatives
• Oversee the U.S. Wholesale program, optimizing initiatives such as the Floorplan Assistance Program (FPA), Partnership Rewards (PRP), and Dealer Cash Management (DCMA)
• Guide teams in delivery of Sales training, collaborating with Learning & Development to design and deliver employee and dealer training
• Direct the strategy for delivering fee income objectives in collaboration with field sales and product marketing
• Oversee support to the Vice President of U.S. Sales Operations, including facilitation of key meetings, and development and maintenance of performance dashboards (L2/L3 Bowlers) to track progress against Sales objectives
• Lead the execution of critical relationship-building initiatives, such as the 'Partners in Quality' program
• Interface with the Product Org and Product Marketing to implement enhancements; ensuring the 'Dealer Voice' is embedded into all projects and product rollouts.
• Champion compliance and procedural discipline
• Lead, mentor, and develop a high-performing, diverse team of employees, fostering a culture of collaboration and continuous improvement
• Proactively support employee engagement and diversity initiatives to develop a robust talent pipeline