Description
As Front Desk Manager, you'll lead our friendly and professional team at the heart of the guest experience. From the moment someone arrives on the Estate to the moment they depart, you'll ensure every interaction feels personal, seamless and genuinely special - as though we've been expecting them.
You'll oversee the day-to-day running of the Front Desk, ensuring a consistently warm welcome, smooth check-ins and check-outs, and confident guidance on everything the Estate has to offer. With an eye for detail and a passion for service, you'll make sure every customer touchpoint feels fresh, thoughtful and engaging.
This is a hands-on leadership role where excellent communication is key. You'll inspire and support your team to deliver exceptional service, while acting as a Service Champion - identifying opportunities to refine processes, elevate experiences and resolve challenges quickly, calmly and professionally.
Alongside Front Desk operations, you'll play an active role in the wider hotel function, supporting the day-to-day running of the reservations team (working closely with the Hotel Revenue Manager) as well as the nights team. You'll help ensure consistency of service across all touchpoints, effective communication between teams and a seamless guest journey, no matter the time of day.
You'll also manage reservations systems, monitor hotel occupancy, handle guest complaints with confidence and care, and ensure Front Desk operations run smoothly at all times – even during our busiest moments.
We're looking for someone who takes pride in creating standout first impressions and loves leading teams that do the same. If this sounds like you, we'd love to hear from you.