SBN - Food & Beverage Runner - CTI

Job Title: Waiter

We are seeking a skilled and experienced Waiter to join our team on board our luxury cruise ships. As a Waiter, you will be responsible for providing exceptional service to our guests, ensuring that their dining experience is memorable and enjoyable.

Key Responsibilities:

• Expedite all instructions advised by the more senior wait staff/Bar Tenders/Sommelier and managers.
• Accurately and swiftly execute any guest request whilst following company service procedures at all times.
• Be knowledgeable regarding all wine and food offerings as explained in each outlet’s menu briefing.
• Assist with set-up, service and break down duties linked to each outlet and as advised by managers.
• Offer wine and menu recommendations as outlined by the outlet Chef de Cuisine and Sommelier.
• Ensure that accurate food and drinks orders are taken when directed by Snr Waiter/Bar Tender or Sommelier, using DMS, Micros and checks depending on the outlet.
• Follow all relevant health department regulations pre, post or during services.
• Learn and use guest names as per company set procedures and standards.
• Follow and ensures that the company beverage standards of service are being adhered to.
• Follow and ensures that the company food service standards are adhered to.
• Greet and escort guests to their tables, seats or locations in the assigned outlets.
• Ensure that company policy in regards to drinking age is followed and that the service of alcoholic beverages to obviously ‘overserved’ guests is reported and stopped in a tactful and appropriate manner.
• Learn the Public Health regulations and procedures and adhere to these standards at all times.
• Is familiar with the IPM program and attends training as directed.
• Attends various training sessions with the aim to further improve his/her level of performance.
• Strives to minimize breakage and wastage and follows proper procedures when disposing of garbage.
• Follows company guidelines regarding uniforms and personal hygiene.
• To be familiar with and execute the Seabourn HESS-MS appropriate to their position.
• Assist with ensuring that each outlet is ready for service.
• Follow instructions from the Snr waiter, Bar tender or relevant manager to administer the appropriate service related to the outlet.
• Clear stations from any soiled service items.
• Reports directly to his/her Sr. Waiter/Bar Tender/Sommelier, as directed by the Outlet Manager.
• Assists in taking food and drink orders, when requested, in compliance with company guidelines.
• Assists with additional duties as requested by the ships management.

Requirements:

• Diploma from a recognized apprenticeship program, or equivalent.
• At least one year of full-time working experience in a four or five-star (or similar grade) hotel/restaurant.
• Restaurant experience combined with good attitude, willingness to learn, good presentation and English language skills.
• Previous experience on another Cruise Line is preferred.

Benefits:

• Physical demands: For the safety of yourself and others on board certain physical abilities shall be maintained. Must be able to bend, climb, perform repetitive motion, and repetitively heavy lift.
• Travel requirements: Passport – valid for a minimum of 6 months, Flag state issued seaman book, General flag state or flag state approved marine fitness medical United States C1/D visa, English Marlin test at minimal score of 80%, Pre-employment medical examination.
• Working conditions: Working on a cruise ship is very different from any land-based occupation. Working hours are longer and work is more intense due to the constant demand of the guests. You have to be very flexible in your working hours, which on occasion might have to be changed due to unforeseen circumstances. The Maritime Labour Convention of 2006 however strictly regulates these. Apart from the working hours there are strict rules which all members of the ship’s company need to adhere to as stipulated by the Master’s standing orders. You work in close proximity with your fellow crewmembers and therefore respect among all is essential.