HAL - Executive Housekeeper

Responsible for their assigned ship's onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated.

Key Responsibilities:

• Consistently achieve guest satisfaction metrics by meeting or exceeding corporate established targets.
• Manage Housekeeping team member satisfaction, setting and achieving measurable goals related to team member engagement, well-being and development.
• Effectively manage the Housekeeping Department's budget, maximizing guest and team member satisfaction while working within established cost budgets.
• Ensure the department meets any Housekeeping specific revenue targets as established.
• Facilitate training for all Housekeeping areas, as per Corporate Housekeeping and ensure implementation, training and records are kept.
• Maintain guest staterooms and suites in good condition, meeting HAL standards and directives.
• Ensure all Housekeeping-assigned front and back of house areas are maintained in good condition, in conjunction with other departments.
• Oversee Laundry areas (Main Laundry & Self-Service Launderettes) to ensure they are maintained in good operating condition, per HAL standards and directives.
• Oversee Tailor shop productivity and service to ensure quality and controls meet HAL standards and directives with set budgets.
• Ensure all team member areas are maintained in good condition and provide related service.
• Ensure compliance with Public Health regulations and provide guidance and monitoring towards meeting these sanitary standards.
• Chair and disseminate information during daily Housekeeping meetings.
• Handle all guest issues and service recovery efforts in a professional manner.
• Maintain Housekeeping departmental tangible assets (equipment, supplies).
• Monitor overtime and approve as needed and provide labor justifications.
• Provide guidance, coaching and discipline as needed.
• Provide input as related to Housekeeping capital equipment requirements.
• Approve weekly Housekeeping, Laundry and Tailor Shop general supplies requisition.
• Approve tailor shop issue and uniforms production.
• Provide Tailor Shop 30-day purchase ('X' report) and 60-day purchase ('L' report) requisitions.
• Responsible for all reporting requirements as designated by Corporate Housekeeping, including but not limited to Laundry, Equipment, Linen Inventory, etc.
• Prepare Handover Report for embarking Executive Housekeeper as per corporate guidelines and provide upon embarkation.
• Conduct weekly walks of Team Member Cabins with Captain and Hotel General Manager.
• Conduct weekly walks of Public Room Areas and Guest Staterooms with Hotel General Manager.
• Represent the Housekeeping department in all meetings in which attendance is required.
• Conduct and/or approve monthly evaluations of all Housekeeping department management and direct reports.
• Approve monthly evaluations of all Housekeeping team members.
• Responsible and accountable for special projects or assignments presented by the Hotel General Manager.
• Responsible and accountable for special projects or assignments presented by Corporate Housekeeping.
• Maintain effective and productive working relationships with staff, peers, managers and officers.
• Follow and adhere to all health and safety procedures, training and requirements.
• Comply with company policy regarding waste separation and environmental compliance.
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies.
• Champion the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance.
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation.