Suite Experience Concierge

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a Suite Experience Concierge, you will be responsible for delivering an elevated experience to high-value guests in the Concierge Lounge. This includes ensuring the lounge maintains an appropriate ambiance, proactively contacting guests upon arrival and throughout the cruise, and identifying their preferences and anticipating their needs. You will also be responsible for planning and organizing the Suite Welcome party and daily cocktail hours, communicating with the Food & Beverage department, and ensuring the cleanliness and maintenance of the Concierge Lounge.

Key responsibilities include:

• Ensuring full ownership and accountability for the Concierge Lounge to deliver an elevated experience consistently to high-value guests.
• Proactively contacting suite and VIP guests upon arrival and throughout the cruise.
• Identifying suite and VIP guest preferences and anticipating their needs.
• Planning and organizing the Suite Welcome party and daily cocktail hours.
• Communicating with the Food & Beverage department.
• Ensuring the cleanliness and maintenance of the Concierge Lounge.

Requirements include:

• A bachelor's degree in Hospitality Management, Business Administration, Marketing, or Business.
• A minimum of 2 years of progressive management experience in a leading hospitality setting with concierge experience in Guest Services.
• Cruise ship experience is strongly preferred.
• Extensive experience and knowledge in all aspects of hotel/cruise ship concierge operations within the US/Worldwide.
• Strong customer service and well-developed problem-solving skills.
• Ability to work in large international teams.
• Effective communication skills.
• Fluent English language skills both verbal and written. Knowledge of additional languages is strongly preferred.

Benefits include:

• A competitive salary package.
• Your own comfortable double cabin.
• Company-paid travel to and from the ship.
• Access to exclusive areas and benefits onboard.
• A vibrant recreation and welfare program.
• Access to exceptional learning and development opportunities.
• The chance to travel the world.
• A welcoming, inclusive, and dynamic work environment.