Beverage Manager

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities:

• Ensure that all Bar staff provide an immediate positive first impression to every passenger through a warm, welcoming individual greeting.
• Regularly circulate among beverage areas to resolve irregularities, problems, and special situations in which staff members require senior-level guidance or assistance and to gather feedback on product delivery and service.
• Consistently coach all Bar staff to interact with every passenger, observe and identify passengers' preferences and adjust service accordingly, anticipate passengers' needs, and engage in conversation while showing genuine interest at all times.
• Monitor the OBEs of all beverage service areas including Inside Lounges, Dining Room, Bellbox, Horizon Court, and Open Deck areas, in conjunction with the Food and Beverage Director, and provide prompt feedback to staff on their performance.
• Discuss customer feedback regularly with Bar personnel, providing guidance as necessary.
• Ensure that hours, staffing levels, and beverage service execution are correct in all Public Lounges, Dining Room, Horizon Court, Bellbox, Crew Bar/Wardroom, and Open Deck areas.
• Ensure all beverage areas have the correct setup, appearance, and ambiance.
• Regularly review work procedures and operational problems to determine ways to improve revenue yield, service, and team performance.
• Assume responsibility for revenue produced in all beverage outlets.
• Set achievable daily Bar revenue targets per guidance from shoreside operations and Food and Beverage Director.
• Analyze daily revenues critically according to overall performance, location, and beverage sub-category to allow Food and Beverage Director to plan corrective action.
• Observe each crewmember’s performance using role descriptions as a guide and deliver prompt and appropriate correction, improvement, or reinforcement.

Benefits:

• A competitive salary package.
• Your own comfortable single cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.