Rooms Division Supervisor - MMC

As a Rooms Division Supervisor, you will be responsible for ensuring that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates' public areas as well as guests and officers' staterooms are always upheld.

Key Responsibilities:

• Ensure that Company and Public Health standards of housekeeping, sanitation, maintenance, and related services in guests and teammates' public areas as well as guests and officers' staterooms are always upheld.
• Consistently exceed the Housekeeping defined targets, by driving a personalized guest and teammate-centric & experience culture, reducing friction points and mitigating negative surprises.
• Perform daily inspections to ensure consistent cleanliness, sanitization, presentation, and timely readiness of guest and teammate public areas.
• Drive and optimize the use of OCEAN Hospitality and GuestView Housekeeping tools to ensure personnel deliver a truly personalized service to guests.
• Accountable for the Housekeeping operation in guest and teammate public areas as well as guests and officers' rooms, including problem resolution and all Service Excellence related guest inquiries.
• Identify and communicate furnishing requirements to the Assistant Rooms Division Manager (for guest and teammate public areas) and Rooms Division Manager (for officer and guest rooms)
• Partner closely with the Rooms Division Manager, Assistant Rooms Division Manager, and other shipboard leaders to capture best practices and share insights on operational efficiencies.

Requirements:

• Minimum two (2) years of Housekeeping work experience in a Supervisory role in a comparable premium hospitality environment.
• Previous Cruise ship experience is strongly recommended.
• Must have a complete understanding of Public Health and Environmental requirements relating to the servicing of public areas.
• Solid supervisory skills and ability to support, train, and mentor junior staff.
• Fluent English language skills, both verbal and written.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
• Ability to continuously surprise and delight guests throughout their cruise experience.
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits:

• Competitive salary package.
• Own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• Vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• Chance to travel the world, exploring exciting destinations while doing what you love.
• Welcoming, inclusive, and dynamic work environment where your contributions are valued.