Description
We are seeking a seasoned strategist to join our Legal Operations team as a Sr. Training & Knowledge Management Manager. In this role, you will play a key part in supporting the Legal team at a high-growth, publicly-traded enterprise software company. Your primary responsibility will be to define the vision and strategy for the Legal team's training and knowledge management program, ensuring it is designed not just for human search, review, and understanding, but also for compatibility with modern AI systems.
In this strategic role, you will be tasked with establishing a unified knowledge management and training strategy that can be re-architected to fully leverage AI, empowering the team and our global business partners to move faster and enabling employees to easily get the information they need to be productive in an AI-driven environment.
As a Sr. Training & Knowledge Management Manager, you will be responsible for:
- Strategizing and leading the development, championing, and execution of a multi-year strategic roadmap for the Legal team's Knowledge Management and Training program, ensuring alignment with broader organizational goals.
- Partnering across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics.
- Designing, hosting, and producing engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires.
- Leveraging broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume.
- Strategically building and optimizing legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases.
- Establishing standards for knowledge capture, lifecycle management, and governance, leveraging self-service technologies (e.g. AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information.
- Providing strategic oversight and professional guidance to the Training & Knowledge Management Specialist, driving departmental consistency and fostering career growth.
- Defining and reporting on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps, etc.) to the Director of Legal Operations to continually measure program effectiveness and inform future strategy.
- Proactively managing relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed.
This is an exciting opportunity to join a rapidly-growing team and contribute to the success of our organization. If you are a motivated and experienced professional with a passion for training and knowledge management, we encourage you to apply.