Customer Operation Manager

Description

Kody is seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries and issues, providing timely and effective solutions.
• Manage onboarding processes, guiding clients through setup and technical implementations.
• Conduct training sessions and develop educational materials to empower customers.
• Maintain detailed documentation of customer interactions and operational workflows.
• Collaborate with cross-functional teams to optimize processes and improve customer satisfaction.
• Ensure compliance with relevant regulations and company policies.
• Analyze customer feedback and trends to recommend improvements and innovations.
• Build and nurture strong relationships with clients to foster loyalty and growth.

Benefits

Be part of a forward-thinking, innovative fintech team!

• Access to HKD10,000 per year for Learning and Development.
• Comprehensive health insurance (medical and dental).
• Team social events and team building opportunities.
• A new office space in Admiralty (close to the MTR).
• Opportunities for career growth in both customer operations and customer success globally.
• A collaborative, inclusive environment where your contributions are recognised and valued.