Customer Service and Logistics Manager

We are seeking a highly skilled Customer Service and Logistics Manager to lead our logistics and customer service operations in Panama. As a Customer Service and Logistics Manager, you will be responsible for managing the supply chain from service partners to end customers on a national basis, providing a single point of contact for customers regarding finished goods and visibility items.

Key responsibilities include:

• Managing and optimizing logistics capacities and resources
• Developing and maintaining customer collaboration programs
• Ensuring top-quality products and compliance with regulations
• Reviewing and improving logistical networks and processes
• Leading and developing a high-performing logistics and customer service team

Requirements:

• Master's degree in Industrial Management, Engineering, Business Administration, or equivalent
• At least 5 years of experience in Operations, Planning, Logistics, and Customer Service in a multinational environment
• Deep understanding of the logistics market and experience managing multiple logistics providers
• Strong negotiation, project management, and team leadership skills
• Proficiency in MS Office, Power Apps, Power BI, SQL, and IA tools

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary.