Description
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
The Workplace Experience Site Specialist drives optimized workplace operations, ensuring service quality, operational stability, and an elevated employee experience across EA offices. You will report to a Workplace Manager and work fully onsite.
Responsibilities:
- Deliver end-to-end operational performance and service quality across an assigned site or portfolio.
- Identify causes of issues and implement corrective and preventative actions.
- Ensure adherence to operational standards and expected outcomes.
- Oversee vendor performance against service levels; improve quality and efficiency.
- Support budget tracking and spend oversight; contribute to cost control programs.
- Ensure implementation and compliance with workplace health, safety, and local regulatory requirements.
- Maintain accurate operational data (e.g., service metrics, occupancy) and use insights to inform decisions and improvements.
- Document and maintain workplace procedures and standards; identify opportunities to refine workflows and reduce friction.
- Support adoption of new processes and ways of working.
- Contribute to Workplace Experience projects, coordinating operational changes such as moves, refurbishments, and new service rollouts.
Qualifications:
- 3+ years of experience in workplace operations, facilities management, or similar environments.
- Experience managing vendors, resolving operational issues, and supporting workplace projects.
- Work and operate independently.
- Vendor oversight, process improvement, and standardization capabilities.
- Team member engagement and collaboration skills.
Core Competencies:
- Operational Ownership: Takes ownership of outcomes and ensures quality-focused execution and accountability.
- Analytical Problem Solving: Uses data and root-cause analysis to inform decisions and drive continuous improvement.
- Collaboration: Build strong relationships with stakeholders and external partners to deliver shared goals.
- Process Optimization: Identifies opportunities to improve and standardize workflows for greater clarity and efficiency.
- Vendor Performance Oversight: Oversees external vendor relationships to ensure delivery against agreed goals, service levels, and quality expectations, while fostering collaborative and productive partnerships.
Pay Transparency - North America
COMPENSATION AND BENEFITS
The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).
PAY RANGES
- British Columbia (depending on location e.g. Vancouver vs. Victoria) $67,000 - $92,700 CAD
Pay is just one part of the overall compensation at EA.
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.