Ocean Operations Associate

We are seeking an Ocean Operations Associate to join our team. This role is critical in making our mission to make global trade easy for everyone a reality. You will work directly with our account management and customs teams, subcontractors, carriers, terminals, and trucking providers to execute end-to-end shipments handling, including booking, documentation, and milestone updates. You will also create and manage shipment details, maintain high data quality, and coordinate with stakeholders to ensure shipments are on time based on the customer promise. Additionally, you will monitor, troubleshoot, and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination.

Responsibilities:

• Execute end-to-end shipments handling (FCL, LCL, Export, Import), including booking, documentation, and milestone updates, ensuring key performance indicators are met.
• Create/manage the shipment details and maintain high data quality, ensuring that all systems are kept up to date promptly.
• Coordinate and communicate directly with all involved stakeholders to ensure shipments are on time based on the customer promise.
• Monitor, troubleshoot and escalate exceptions or discrepancies as required to ensure smooth operations at origin and destination.
• Analyze operational data and provide reports to management with actionable insights.

Requirements:

• BA/BS degree in Supply Chain Management, Logistics, or related field.
• Minimum 2-5 years of experience in professional logistics, freight forwarding, ocean operations (Seafreight knowledge is a plus).
• Language requirements: Bahasa Malay + English + Mandarin.
• Experience or Exposure to handle special cargo (reefer, DG, oversized) will be an advantage.
• High attention to detail and accuracy in documentation, billing, and data entry.
• Effective communication and interpersonal abilities.
• A proactive, organized team player who thrives in a fast-paced, collaborative environment.