Passenger Service Agent

Join our Passenger Assistance team at Heathrow Airport and be the reason our passengers enjoy a smooth, memorable and stress-free journey through the airport.

Assisting passengers requiring support to and from the aircraft who may have limited mobility, visual or hearing impairments or just simply need some extra help, you'll deliver outstanding service every step of the way.

Responsibilities:

• Assisting passengers who require support through the airport either on foot, by wheelchair or electric buggy depending on their needs
• Transferring passengers on and off the aircraft either into their seat or wheelchair through safe manual handling techniques
• Pushing wheelchairs and assisting with luggage
• Delivering a calm, professional service in a busy environment

Requirements:

• Friendly & approachable
• Reliable & punctual
• Calm under pressure
• A true team player
• Passionate about helping people

Benefits:

• Full training provided
• Work at one of the world's busiest airports
• 24/7 GP access (for you & your family)
• Mental health support
• Cycle to Work scheme
• Discounts, cashback & exclusive perks
• Real career progression opportunities