HAL - Guest Services Associate - CTI

We are seeking a Guest Services Associate to provide exceptional service to our guests on board.

As a Guest Services Associate, you will be responsible for providing a premium level of service to guests in person and over the telephone, ensuring that all requests are handled promptly and efficiently.

Key Responsibilities

• Respond to guest requests, concerns, and issues in a timely and professional manner.
• Provide a premium guest service by handling all communications, verbal or written, in accordance with set standards and in coordination with the Front Desk Supervisor.
• Log and maintain accurate records of all guest inquiries, concerns, and requests using systems provided and in accordance with set procedures.
• Perform tasks related to phone duty, including answering general inquiries, handling In-Room Dining calls and orders, and fulfilling responsibilities as a telephone concierge.
• Handle cash transactions, including traveler checks, stamps, foreign exchange, and gratuity adjustments.
• Maintain accurate work order files and adhere to company standards.
• Acquire in-depth knowledge of the Mariner Loyalty Program to assist guests with related inquiries.
• Promote various services and programs to generate revenue.
• Maintain a positive working relationship with coworkers, supervisors, and managers.

Skills, Knowledge & Expertise

• Associate's degree or equivalent experience in hospitality management or a related field.
• Minimum 2 years of work experience in a front office operation or hospitality environment.
• Marlins Score 90 or above and a valid STCW certificate.
• Ability to work well with shipboard and corporate personnel, being open-minded, flexible, and able to handle changing priorities.
• Working knowledge of computers and software programs such as Excel, Word, and PowerPoint.

Benefits

• Competitive salary
• Opportunities for career growth and development
• Comprehensive training program
• Must be 18 years of age or older.
• Must be able to work varied shifts which can average up to 11 hours per day.
• Must be able to perform normal and assigned emergency duties.