Operations Manager

About Flexport:

We are a logistics company that plays a crucial role in how goods move around the world.

The Opportunity

We are seeking a highly motivated individual for a full-time position as an Operations Manager in one of our fulfillment centers.

As a key member of the Flexport team, you will take on a leadership role responsible for managing operations and a team on the operating floor.

This position offers a unique opportunity to invest in others, cultivate a collaborative leadership style, and contribute to shaping the future of logistics.

Responsibilities

• Lead, coach, manage, and develop a team of 200+ associates and 4+ salaried managers, ensuring their productivity, engagement, and professional growth.
• Communicate and enforce policies and procedures, serving as the primary source of information for the team, while ensuring compliance, consistency, and taking corrective action when necessary.
• Create, manage, and support recognition programs to foster a positive work culture and boost employee morale.
• Implement and maintain safety programs, ensuring compliance with OSHA regulations to provide a safe work environment for all associates.
• Establish and enforce procedures for building security and product loss prevention, mitigating risks and minimizing inventory shrinkage.
• Serve as a key member of the Operations team, holding the position of Operations Manager in one of our largest fulfillment centers nationwide.
• Own and report on performance metrics within the fulfillment center, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Set and uphold strict Service Level Agreement (SLA) expectations for yourself and your team, delivering clear verbal and written reports on performance and developing action plans as needed.
• Collaborate with cross-functional teams to troubleshoot and resolve fulfillment-related issues, ensuring smooth operations and customer satisfaction.
• Act as the escalation point for risk mitigation and issue resolution, providing timely and effective solutions.
• Identify gaps in inventory accuracy, analyze root causes, and drive strategic initiatives to improve processes and achieve higher accuracy levels.
• Analyze defect rates, identify trends, and recommend operational improvements internally and across the network to enhance efficiency and reduce errors.
• Contribute to the development of Standard Operating Procedures (SOPs) by documenting best practices and lessons learned, ensuring standardized and optimized processes.
• Work closely with the Growth and Engineering teams, prioritizing the resolution of systemic problems and driving continuous improvement initiatives.
• Own CPU and cost metrics.

Requirements

• A minimum of 4 years of experience managing a team of 4 or more salaried individuals.