Description
Our mission at Duolingo is to develop the best education in the world and make it universally available. We're looking for a Senior Community Manager who is equal parts strategist, builder, and hands-on operator. This is a unique opportunity to shape how millions of learners engage with Duolingo, not just today, but for years to come.
You will work hand-in-hand with the Head of Community to craft and build the community function from scratch. You'll bring creative ideas, help define structure and best practices, and co-create a vision for what a high-impact, high-delight global community looks like at Duolingo.
At the same time, you will own and lead the day-to-day engagement across our community channels. You'll be the front line of how we show up with learners, moderators, superfans, and ambassadors , cultivating joy, trust, safety, and belonging through every interaction.
You'll partner closely with Product, Engineering, Marketing, Communications, and Customer Support to bring the community's voice into the heart of the organization.
Key responsibilities include:
- Managing our core community channels (e.g., Reddit, Discord) and driving daily engagement, conversation quality, and member experience
- Building and maintaining strong relationships with moderators, ambassadors, and superfans
- Developing scalable processes, playbooks, and frameworks that uphold safety, trust, delight, and Duolingo's signature tone
- Monitoring community health, sentiment, and emerging risks, identifying insights and opportunities for continuous improvement
- Launching initiatives that grow participation, sentiment, and long-term community value
We're looking for someone with 8+ years of experience in community management for a consumer-facing brand, ideally at scale. You should have proven experience growing and engaging online communities across multiple platforms (Reddit, Slack, Discord, etc.).
Exceptional candidates will have a track record of building community programs of 1M+ members, experience with shifting sentiment, scaling, and building advocates through community programs and tactics, and experience with international community management or scaling programs across cultures.