Senior Manager, Strategic Initiatives (Fulfillment)

We are seeking a Senior Manager, Strategic Initiatives to join our Fulfillment team. As a key member of our team, you will be responsible for designing and building the future of our fulfillment network. This includes developing processes, products, and tools that will power our next-generation fulfillment network.

Your responsibilities will include:

• Designing, standardizing, and codifying processes, products, and tools that will power our next-generation fulfillment network.
• Defining operating models that can scale globally, balancing efficiency, cost, speed, and customer experience.
• Building, not just managing, initiatives end-to-end, from diagnosing the problem, designing the solution, building prototypes, and driving implementation.
• Leveraging data to uncover bottlenecks, quantify opportunities, and make recommendations that drive millions in cost savings and unlock new service capabilities.
• Building forecasting and scenario planning models to guide long-term network design and capacity planning.
• Partnering with engineering, product, operations, finance, and commercial teams to align on priorities, build solutions, and scale them across the network.
• Translating operational pain points into product requirements and ensuring adoption of new tools and processes.
• Establishing and rolling out SOPs, reporting cadences, and KPIs that become the backbone of Fulfillment execution.
• Driving governance and accountability around execution, ensuring every site runs on the same playbook.
• Leading high-impact, white-space projects (automation, robotics, B2B/Retail compliance, international expansion) that redefine the limits of what Flexport Fulfillment can deliver.
• Developing and executing multi-year roadmaps in partnership with senior leadership.

You should have:

• 7–10+ years of experience in fulfillment, logistics, supply chain, or operations strategy,ideally with direct exposure to high-volume networks.
• Extremely strong technical skillset: SQL (expert), Excel/Google Sheets (advanced), BI tools (Looker, Tableau, PowerBI), and preferably Python or R for modeling and automation.
• A proven record of designing and implementing scalable processes/products that delivered measurable business impact.
• Strong strategic thinking, with the ability to connect day-to-day execution to P&L drivers and long-term vision.
• Entrepreneurial mindset: thrives in ambiguity, comfortable building from scratch, and naturally biased toward action.
• Executive-level communication skills, with the ability to influence stakeholders across all levels of the organization.
• Bonus: Experience working with robotics, warehouse automation, or building new fulfillment products (B2B, Prep, Returns, Retail compliance).

Why this role is different: This role is one of the most independent, entrepreneurial, and impactful within Flexport Fulfillment. You won’t just manage a process,you’ll design and build the future of how we fulfill, scale, and serve customers. Your fingerprints will be on everything from the technology we use to the services we offer.