Customer Success Manager

We are a customer-obsessed, product-centric company that is building a flexible, remote culture to enable the brightest minds in the industry. Our customer success team is responsible for driving customer adoption, retention, and growth.

Responsibilities

• Build and drive our customer success playbooks and digital content
• Work with team to manage end-to-end customer journey
• Drive expansion and ROI within our customer base
• Define and drive key customer success metrics
• Manage and triage customer feedback and issues
• Be the face of Regrello to our customer base

Requirements

• 3-5 years of experience in a top-tier enterprise SaaS company
• 8+ years of experience collaborating with senior leadership in large enterprises
• Proven track record of building playbooks and digital content to support users
• In-depth knowledge of customer success playbooks, metrics, and the ability to cultivate champion users
• Skilled in tailoring advice and products to maximize ROI for customers
• Proficient in sharing customer success stories and use cases
• Experience managing the complete customer journey, from onboarding to expansion
• Previous experience in expanding large enterprises is a valuable asset
• A customer-centric approach to solving problems
• Confidence in challenging conventions and a self-sufficient, independent manager
• Strong passion for making a positive impact on the world
• Independent and inquisitive learner who embraces new challenges without hesitation

Benefits

• Opportunity to learn, grow, and lead within the company
• Interface with leaders across industries and help drive the next wave of digital transformation in supply chain, operations, and manufacturing
• Work with an industry-leading team of supply chain, product, and software engineering experts
• Industry-leading compensation
• Ownership both of product and of equity in the company
• Excellent healthcare benefits
• Quarterly 'on-sites' with the entire company to bring us closer together