Air Operations Associate

As an Air Operations Associate, you'll play a key role in ensuring smooth and timely air freight movements for our customers.

This role combines hands-on operations, customer service, and documentation work , helping deliver seamless supply chain execution while driving efficiency, volume growth, and profitability across our Vietnam gateway.

Responsibilities:

• Execute end-to-end air shipments
• Receive booking, contact with shipper/consignee and agent to arrange the shipment within SOP's provided
• Input data into system to create file, completing Mawb and Hawbs, ensure correct & on time handling of files, file AMS or submit EDI (FHL/FWB) as required
• Timely invoicing to clients/ agents as well as checking and confirm incoming invoice of sub-contractors on time & correctly
• Customer service by following up on customer advices/request or claim and feedback to customer and overseas and make respective shipment arrangement
• Inform senior/manager if any irregularities or problems that require assistance and to feedback on subcontractors's standards and services
• Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
• Handle customers statistics and reports or any special request for improve system
• Support data and system accuracy: Keep Flexport systems updated to meet KPIs and maintain high-quality data
• Collaborate across teams: Work closely with account managers and customs teams to ensure smooth operations and a great customer experience
• Drive improvement: Identify and suggest process enhancements to increase efficiency and quality
• Take ownership: Support teammates and take on additional tasks when needed/ required

Requirements:

• Bachelor’s degree in logistics, supply chain, business, or related fields
• 1–2 years of experience in air operation or related roles in freight forwarding/logistics
• Fluent in Vietnamese, with good written and spoken communication. Good communication of written and spoken English
• Detail-oriented, structured, and eager to learn global supply chain operations
• Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times
• We are looking for candidates who are flexible and open to work on weekends

What You’ll Gain:

• Deep expertise in air freight operations (imports, exports, intermodal)
• Hands-on exposure to international logistics systems (carriers, customs, warehouses)
• Opportunity to grow into Senior Associate, Team Leader, or Account Management roles as Flexport Vietnam scales
• Be part of a fast-growing international company with training and development from global experts