Cleaning Manager

The Cleaning Manager will be responsible for managing the Cleaning Operation at One Stop Shopping Centre. This includes having day-to-day contact with the Client, Operations, HR-related processes, Management Reporting, Stock ordering and replenishment, and Management of the Cleaning budget.

Main Duties & Responsibilities:

• Lead the Cleaning/Presentation team to ensure a positive and motivational supportive working environment.
• Ensure advanced planning of all cleaning operations, including periodic tasks with clear schedules and sign-off of all duties and tasks complete.
• A focus on training and development of the team, to establish good working practices with a vision and focus on both the cleaning operation and creating meaningful positive customer experience interactions.
• Security, Health and Safety, and compliance.
• Best Practice and Innovation.
• Provide professional support to the business in service-related matters and to the Shopping Centre in all contractual matters.
• Taking ownership and manage to conclusion all cleaning feedback or complaints.
• Focus on strategic planning and implementation of best practice and innovation to ensure we remain at the forefront of cleaning and operational practices.
• Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily.
• Manage and report on all cleaning operational budgets, including forecasted spend,
• Control the delivery of staff rosters, completion of payroll and correct manning level.
• Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all colleagues.
• Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre.
• Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report this monthly.
• Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.

Communication

• Ensure effective operational communication, including meetings, handovers, and reporting.
• Attend daily/weekly/monthly business progress meetings and team meetings as required.
• Written reports to aid in company communication both internally and externally should prove concise and sound.
• Communication of the Business Plan objectives should be applied to all levels of the business.

Brand Enhancement

• Ensure that the Centre Brand Guidelines are always adhered to and develop the team to deliver first-class Customer Service.
• Ensure close liaison with the senior leadership team, including the Operational Management team
• Consistently exceed customer expectations and deliver long-term, sustainable customer satisfaction both internally and externally.
• Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities.