Product Design Intern for AI and Human Agents Platform

We are seeking a driven UX intern to help shape the future of Cresta's human + AI agents platform, which powers AI-powered business workflows and automations for contact center operators.

As a product design intern at Cresta, you will be at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully.

Responsibilities:

• Generate novel UX ideas for Conversation Intelligence and AI Agents, considering the needs of various user personas.
• Analyze user and business challenges, propose feasible solutions, and collaborate with engineers to bring designs to life.
• Support user research, including usability testing, competitive analysis, customer interviews, behavioral insights, and metrics analysis to inform designs.
• Prototype quickly (Figma, Cursor, Claude, Voice API, etc.) to explore different UI paradigms.
• Collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales teams across the organization.
• Present and communicate concepts to supervisors and cross-functional teams.

Qualifications:

• Currently pursuing a Bachelor's Degree in Design, HCI, or a related field, with a strong academic track record.
• A strong portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, including academic or personal projects.
• Proficiency in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes.
• Experienced in user-centered design, with practical expertise across key UX disciplines, including interaction design, prototyping, visual design, and user research.
• Curious, adaptable, and a quick learner who thrives in a collaborative, team-oriented environment.

Perks & Benefits:

• $30-$50 per hour subject to taxes.
• Lunch and Dinner can be expensed (up to $25 each) while working in the office.