Executive IT Support

As an Executive IT Support specialist at Databricks, you will be the primary technical partner for senior leadership, providing seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations.

Key responsibilities include:

• Serving as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues.
• Leading executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise.
• Taking ownership of high-priority escalations from Tier 1 helpdesk teams and driving them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms.
• Documenting best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
• Partnering with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.

Requirements include:

• 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment.
• Proven Executive Support Experience: demonstrated experience providing dedicated, "white-glove" IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
• Advanced Okta Administration: deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets).
• Experienced Endpoint & OS Management: expertise in supporting and troubleshooting mixed-OS environments (macOS, Windows, iOS, Android).
• In-Depth Google Workspace Administration: strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building/maintaining quarantine rules and moderation groups.

Pay Range Transparency: Databricks is committed to fair and equitable compensation practices. The pay range for this role is $120,800-$166,100 USD.