Description
As an Outreach Specialist/Care Coordinator in the region, you will be Waymark's frontline presence in and alongside healthcare facilities, often our first point of contact with our patients, and a key member of a startup team helping to shape and refine our workflows and build strong relationships with primary care physician partners.
You will work to improve the health of patients from low-income communities by fostering trust and connecting them with various providers and resources. You will be part of a care team that is multidisciplinary and includes Licensed Clinical Social Workers, Pharmacists, and Community Health Workers.
Responsibilities:
- Initiate outreach to new patients and facilitate connections to healthcare resources and support referrals to care team members telephonically, via SMS, via video, or in-person.
- Foster trust and improve patient engagement rates through effective, empathetic, and credible patient communication.
- Collect, review and analyze patient data from Electronic Health Records (EHRs) or other data sources to assist monitoring and prioritization of patient care and to improve utilization of preventative care.
- Communicate with primary care providers through multiple avenues (potentially including EHR messaging and in-person meetings with providers to review patient updates).
- Serve as a primary day-to-day contact, and build trusted, collaborative relationships with healthcare facility providers.
- Participate in weekly Waymark care team huddles and partner with the full care team (Pharmacists, Licensed Clinical Social Workers, and Community Health Workers) to support coordinated patient care.
- Accurately document each patient encounter in detail.
- Collaborate with the Waymark support team to test and refine internal workflows and co-design more efficient processes for supporting patient care.
Minimum qualifications:
- Excellent verbal and written communication skills.
- Comfort tailoring communication to credibly and concisely communicate with primary care physicians and to communicate with patients in an empathetic and accessible manner.
- Highly organized and self-motivated to work independently and manage schedules efficiently.
- Customer service and/or sales experience.
- Experience with Electronic Health Records.
- Experience in a healthcare delivery setting, preferably communicating with medical providers.
- Passion for working with diverse communities in an empathetic, inclusive, and professional manner.
- Friendly, energetic, and enthusiastic personality with a client service orientation.
- Comfort navigating a variety of technology platforms including Google Workspace.
- Reside in Greater Richmond, and have regular access to a car to facilitate travel within the Greater Richmond or Hampton Roads region.
Travel required within the surrounding counties (up to 30%)
Must be able to virtually attend a local 3-week-long paid training program as part of your onboarding.
Preferred qualifications:
- Experience in care coordination, patient outreach or working in an outpatient clinic or doctor’s office.
- Multilingual capabilities.
- Knowledge of managed care / health insurance.
- Knowledge of Richmond and/or Hampton Roads communities and Medicaid populations.
Hourly Hiring Range $23.10 - $26.20