Description
Join Intercom's ambitious IT team as a Systems Engineer in IT. You will work on evolving our IT infrastructure with a focus on deliverability, identity & access management, and compliance. This is a great opportunity to join a fast-moving company and expand your experience to truly agile, cutting-edge, cloud environments.
As a Systems Engineer, you will identify and solve team, organisational, and business automation and integration problems. You will design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance, and enterprise email deliverability.
You will take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code. You will govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
You will take part and drive bleeding-edge aim tools - we don't shy away from being beta testers for new features/products to optimise our organisation. You will drive IT incident response in concert with other InfoSec and engineering teams.
You will look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar. You will integrate and utilise AI tooling and continuously drive our automated no-code infrastructure via tools such as Tines and Workato.
We are a well-treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees, friends, and family