Expression of Interest - Customer Services - Magazine Subscriptions

We're looking for a customer services professional to join our team in Cardiff. As a customer services representative, you'll be responsible for resolving customer queries and complaints, as well as working to retain customers and improve their experience. Experience in a similar role is essential, with excellent communication and problem-solving skills. You'll be working in a hybrid role, with three days spent in the office and two days working from home. The salary for this role is £25,000-£28,000 per year.

Responsibilities:

• Resolve customer queries and complaints via phone, email, live chat, and social media
• Work closely with the operations team to understand their needs and drive positive change across the business
• Positively influence internal and external stakeholders to deliver world-class service to customers
• Improve the customer journey through customer feedback
• Handle customer complaints and resolve them in line with company process
• Prioritise and manage your own workload and time
• Sell and negotiate with customers to retain them

What's in it for you:

• Uncapped leave, because we trust you to manage your workload and time
• A share of our profits with a bonus when we hit our targets
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Plus more great perks based on your location