Description
We are hiring for Machine Learning Engineering across multiple levels. The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience.
The team develops and enhances various AI models, ML services and tools including LLM fine-tuning and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
A typical day involves envisioning, championing, and supporting the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
Your expertise should include a PhD/Master’s degree, preferably in CS, or equivalent experience, and 5-12 years of ML engineering experience, with ownership responsibility over large-scale software systems.
Experience with LLM driven chatbot and Agentic AI products would be a big plus.
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations are also required.
Fluency in both English and Mandarin is essential.