Description
Job Title: Principal Engineer
Location: Dublin, Ireland
Job Description:
As a Principal Engineer at Intercom, you will have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.
As an experienced engineer, you will have a mastery of domain knowledge and work as a leader within the R&D org to drive key strategic projects. You will provide assessments of project progress, risks, and challenges to engineering leadership to help guide resource allocation and prioritization. You will contribute to our technical architecture as we grow, scaling to service requests from all our customers' customers. You will care about agility as much as you care for scalability and availability, with continuous deployment keeping us focused on incremental releases.
You will contribute to all phases of software development, including ideation, prototyping, design, and implementation. This role has a mix of both hands-on development as well as lead/architecture work. You will build using the best tools in the industry, investing heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
You will play an active role in hiring, mentoring, and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence.
What skills do I need?
You will ideally have built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. You will have significant, demonstrated impact that your work has had on the product and/or the teams. You will have deep knowledge of a high-level programming language, such as Ruby, Python, or Perl, and experience with distributed systems. You will have 2+ years of experience as the primary technical leader for a team.
Benefits
We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.