Description
Job Title: Senior/ Manager, Machine Learning, Community Support Products
Job Description:
We are looking for a Senior/ Manager, Machine Learning, Community Support Products to join our Community Support Engineering team in China. As a key member of our team, you will lead a team of machine learning engineers to research, design, and optimize AI models and services that scale AI-powered products and measurably improve the end-to-end Community Support experience for guests, hosts, and support ambassadors.
Responsibilities:
- Hire, mentor and guide a dynamic team of highly skilled machine learning engineers, fostering their technical growth and professional development.
- Proactively take initiatives to drive for outcomes over the scope of the team.
- Build relationships and drive alignment with stakeholders within Community Support and across external teams.
- Communicate difficult or complex concepts and decisions clearly and effectively with multiple stakeholders across various functions.
- Provide critical guidance and input in prioritization over multiple major projects.
- Foster rapid development cycles without sacrificing quality, collaborating closely with platform, backend, and frontend engineers to engineer robust ML models and systems that enhance community support initiatives.
- Uphold Technical Standards: Conduct thorough design and architecture reviews to continually elevate our standards of technical excellence.
Your Expertise:
- Expertise in ML & AI: Deep knowledge of various machine learning and AI methodologies, including LLMs and non-LLMs, tailored for user-facing products.
- Leadership in ML Development: Proven experience in leading teams that develop large-scale ML models and systems to improve online user experiences.
- Management and Mentorship: Strong leadership skills with a track record of nurturing an innovative and collaborative team environment.
- Communication Excellence: Exceptional verbal and written communication abilities, with a keen eye for detail.
- Collaborative Spirit: Demonstrated capability to work effectively with stakeholders at all organizational levels, both internally and externally.
- Problem Solving: Skilled in navigating and resolving ambiguous challenges through proactive and strategic approaches.
- Educational Background: PhD, or Master's degree in Computer Science, Mathematics, Statistics, or related technical field.
- Industry Experience: 9+ years of experience in building and shipping AI models and products, including 2+ years of experience with LLMs.
- Leadership Experience: 2+ years managing machine learning teams that deliver large impact.
- Technical Proficiency: Expert knowledge of machine learning algorithms and techniques.
- Continuous Learner: Ability to absorb new concepts quickly and integrate them effectively into business processes.
Your Location
This position is China - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.