Data Center Operations Technician

As a Data Center Operations Technician at xAI, you will be responsible for the health of our server and network infrastructure for Data Centers. Your primary focus will be on maintaining our network infrastructure, performing troubleshooting and monitoring of servers, and managing data center operations tickets.

Responsibilities

• Perform troubleshooting and monitoring of servers, diagnose and repair issues.
• Maintain our network infrastructure, including network gear swaps, troubleshooting optics/fiber links, and repairing them.
• Manage, respond, and resolve data center operations tickets used cross-functionally via Jira.
• Create and maintain documentation of tasks and standard operating procedures.
• Receive and decommission data center hardware.
• Install racks, servers, and switches, including staging racks in place, cabling, power up, and handoff of hardware to the provisioning team for customer capacity allocation.
• Maintain warehouse inventory and asset management using our internal application.
• Vendor returns for infrastructure under and out of warranty.
• Manage spare parts inventory within the data center.
• Define, design, and implement network layouts and solutions within our data centers.

Qualifications

• 2+ years of experience working with server, storage, compute, and network hardware.
• 2+ years of experience troubleshooting and repairing servers and networking infrastructure.
• 1+ year of experience in inventory management, and ordering, receiving, and shipping server and network equipment.
• Strong Linux skills, including proficiency in lifting 75 lbs.
• Ability to work 24/7 in a fast-paced environment with excellent prioritization and time management skills.

Preferred Skills and Experience

• Experience being on-call and responding to critical events as needed.
• Experience leading Data Center Infrastructure projects.
• Curious to always learn new things within the Data Center World.
• Excellent prioritization and time management skills.
• Able to work in a fast-paced environment and detail-oriented.
• 1+ year of experience in structured cabling copper/fiber.
• 1+ year of experience in power and cooling concepts inside the data center.