Description
As a Tilbury Artist (Retail Makeup Artist), you will be responsible for promoting and creating makeup magic in store. You will represent the Charlotte Tilbury 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential. You will work as part of an elite team, driving business in store through delivering Charlotte Tilbury's exceptional makeup artistry technique and service.
Your key responsibilities will include:
- Striving to achieve and exceed personal sales goals, including Key Performance Indicators (KPIs) such as Average Unit Sales (AUS) and Items Per Transaction (IPT)
- Creating brand awareness through the sharing and demonstration of your product knowledge
- Seating customers for a makeup service
- Demonstrating entrepreneurial spirit within the parameters of the company guidelines
- Working collaboratively to achieve and exceed team and counter goals
- Introducing new product launches
- Consistently promoting the Tilbury Touch to customers
You will also be responsible for leading by example to promote the Tilbury Touch and exceptional customer service, dealing with customer queries, and taking every opportunity to extend exceptional customer service beyond the in-store experience.
In addition, you will assist in the execution of events, demonstrate a positive and cooperative approach towards your work and colleagues, contribute to individual and team development plans, and maintain high standards of timekeeping on counter to ensure team efficiency.
You will also be responsible for ensuring that the counter is 'customer ready' from open to close of business, maintaining excellent counter hygiene standards, and adhering to the company cash loss prevention procedures and security policies.
You will establish and develop a cooperative and mutually respectful relationship with the store retail colleagues, maintain the store standards and policies at all times, and proactively suggest win-win opportunities to drive sales within store colleagues.