Description
We're looking for a Customer Service and Complaints Assistant to join our team in Cardiff. As a Customer Service Advisor, you will be the primary point of contact between the business and our customers. You will support customers whilst they complete their online comparisons, offer clarity on product information and help customers take advantage of special offers that we have available.
Experience in customer service, preferably in a contact centre environment or face-to-face, is essential. You should be able to communicate effectively via the telephone and digital channels, including email, live chat and social media. Proven general IT skills, such as Word, Excel and Google Suite, are also required.
This is a hybrid role, working three days from the office and two days from home. The salary for this position is up to £25,000 per annum. You will also have access to uncapped leave, a share of our profits with a bonus, and a range of wellbeing support and benefits.
If you're a best-in-class customer service operator with a passion for helping people, we'd love to hear from you.