Technical Enablement Manager, Professional Services

We're seeking a Technical Enablement Manager to join our Global Sales Enablement team at Stripe. As a key member of this team, you will develop and deliver world-class enablement programs that equip our Professional Services team with the deep product knowledge, technical skills, and consulting capabilities needed to accelerate time-to-value and drive revenue realization for Stripe's users.

Responsibilities:

• Develop the long-term vision, strategy, and day-to-day operations for Professional Services enablement at Stripe.
• Establish KPIs and analytics to track the impact of enablement initiatives and make data-driven decisions.
• Create and publish Professional Services enablement calendar.
• Communicate enablement strategies, program progress, and readiness metrics clearly and concisely to senior ProServ leadership.
• Collaborate with a globally distributed team across multiple time zones and serve as the crucial bridge between Product, GTM Enablement, Partners, and Professional Services leadership, ensuring all teams are aligned on enablement priorities and product readiness.
• Understand the role of consulting at Stripe so that you confidently build new training programs and content focused on soft skill enablement.
• Translate complex product capabilities into specialized learning paths and actionable enablement resources across Stripe’s technical landscape.
• Stay on the pulse of industry trends and competitive landscapes, adapting enablement priorities to maintain Stripe's technical edge.
• Build aesthetically superb courseware and documentation alongside scalable enablement assets (e.g., technical deep-dives, playbooks, certification programs, and hands-on technical labs).
• Orchestrate and collaborate with Subject Matter Experts (SMEs), including Product and Product Marketing, to curate high-impact technical content.
• Design and deliver comprehensive onboarding programs, ongoing training, and just-in-time learning resources to keep the Professional Services teams at the cutting edge.
• Cultivate a program of continuous peer-to-peer learning that empowers top-performing consultants to share best practices and field-tested technical solutions.
• Identify skill and knowledge gaps, then partner cross-functionally to build innovative enablement programs that drive measurable improvements in satisfaction, productivity, and revenue generation.
• Be a key advocate and support for change management and best practices throughout the organization.

Requirements:

• 10+ years of experience in a technical consulting or enablement role.
• Knowledge of adult learning principles and the ability to incorporate them into the curriculum.
• Proven track record of designing and delivering highly effective enablement programs that drive measurable improvements in sales and delivery performance.
• Strong project management skills with the ability to multitask, prioritize, and execute in a fast-paced environment.
• Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.
• Demonstrated ability to work cross-functionally and build productive relationships with teams across the organization.
• Passion for continuous learning and a solutions-oriented mindset.
• Experience with content creation, curation, and knowledge management platforms.

Preferred qualifications:

• Experience developing content for technical certifications.
• Professional experience using e-learning software and/or LMS.
• Experience working with payment industry and/or consulting.