Description
We are looking for a Technical Account Manager to join our team in Tokyo. As a Technical Account Manager, you will be responsible for guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing. You will learn our customers' business, gaining insights into their strategies, goals, and challenges, through the lens of identity. You will build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions.
Your responsibilities will include:
- Serving as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
- Learning our customers' business, gaining insights into their strategies, goals, and challenges, through the lens of identity
- Building and nurturing long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
- Conducting quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
- Conducting ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices
- Monitoring customer health, satisfaction, and engagement, proactively addressing risks and escalations
- Collaborating with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
- Analysing trends, identifying areas for improvement, and taking action to optimise customer outcomes
- Acting as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
- Representing the voice of the customer, ensuring their needs and feedback shape the company's approach
The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.