Senior Engineering Manager

You will work on projects that impact conversations between customers and companies to bring maximum value to the consumer. As a Senior Engineering Manager, you will lead a team of engineers responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.

Responsibilities:

• Evaluate software solutions and system performance, as well as supervise the software development team.
• Lead the team in working towards the stability, scalability, and resiliency of the Helpshift platform.
• Manage the development, deployment, and integration of software solutions.
• Strive to improve performance, efficiency, and sustainability of product.
• Advocate on behalf of team members.
• Demonstrate patience and use effective explanations when mentoring junior software developers.
• Plan and execute strategies for completing projects on time.
• Determine the need for training and talent development.
• Hire team members and contractors.
• Display strong work ethics.

Requirements:

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• 3+ years experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills.
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python, or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis.
• Ability to keep up with software industry trends and innovation.